Privacy policy

Information we collect

Contact and shipping details you provide at checkout, account details when you register, and messages you send to support.

Basic technical information such as device type and pages visited, used to keep the site working and secure.

How we use it

To process and ship orders, provide order status, respond to support requests, and send documentation such as certificates of analysis.

Marketing email is sent only where you have opted in, and every message includes an unsubscribe link.

Sharing

Glo Labs does not sell personal information. Details are shared only with carriers, payment processors, and service providers needed to fulfil an order, and where required by law.

Retention and security

Order records are retained as required for accounting and regulatory purposes. Access is limited to staff who need it, and data is stored on encrypted infrastructure.

Your choices

You can request a copy of your data, correction of inaccurate details, or deletion of your account by contacting support. Some records must be retained to meet legal obligations.

Cookies

We use essential cookies and local storage for the cart, age acknowledgement, and sign-in session. No advertising trackers are used.